Refund Policy
Last updated: September 8, 2025
Refund Policy
We strive to provide excellent service and want our customers to be satisfied with their purchase. Refund requests are considered on a case-by-case basis for legitimate concerns or technical issues that prevent proper use of our service.
Eligibility Requirements
To be eligible for a refund:
- Only the initial subscription payment is eligible for a refund
- Refund requests must be made promptly after purchase for legitimate concerns
- Renewal payments are generally non-refundable
- Refunds may be denied in cases of abuse, policy violations, or fraudulent activity
How to Request a Refund
To request a refund, please follow these steps:
- Check your email for the receipt from Paddle (our payment processor)
- Click on the "Manage my subscription" or "Get help with this purchase" link in the email
- Follow the instructions to request a refund
Alternatively, you can contact our support team with your order details at:
support@bigereader.com
Refund Processing
Once your refund request is approved, we will process it within 2 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Bank Transfers: 5-15 business days
Subscription Cancellation
Requesting a refund will automatically cancel your subscription. You will continue to have access to BigeReader's premium features until the end of your current billing period.
If you wish to continue using BigeReader after your refund, you'll need to create a new subscription.
Need Help?
If you have any questions about our refund policy or need assistance with your refund request, please don't hesitate to contact our support team:
Email: support@bigereader.com
Response Time: Within 24-48 hours
Note: This refund policy is subject to change without notice. The policy in effect at the time of your purchase will govern your refund eligibility.